Onshore, offshore, or nearshore? In today’s age of global platform support, digital ticketing, and instantaneous communication, vendor location isn’t always important… Or so you might think.

When it comes to business processes, you can throw the phrase ‘if it ain’t broke, don’t fix it’ out the window.

As all businesses will know, it costs far less to please a customer than it does to lose them. This may be why over a third of customer service leaders say their top priority in the immediate future ...

Software-as-a-Service (SaaS) adoption is at an all time high, with many businesses increasing their cloud spend year-on-year. And it’s not hard to see why. With cloud-based software, organisations ...

For many financial services institutions, the process of choosing a new intranet is riddled with complexity.

In the late 90s and early 00s, intranet software solutions were nothing more than clunky digital dumping grounds. Eager to make the post out of these platforms, organisations posted thousands upon ...

Malicious outsider threats were once a top concern for healthcare IT departments. Now a new threat has taken precedence – and they could be wandering along your patient wards as we speak.