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All articles from Kerensa Johnson
How To Build a SaaS Help Desk with Workflow Automation Tools
If your customer service team is operating without a SaaS help desk, then your business is missing out on the key features that make delivering a great customer experience a reality.
How to Automate HR Processes and Boost Employee Engagement
If you’re still debating whether or not your business should automate HR processes, let us cut to the chase: you absolutely should!
Why Your Intranet Should Be Part of the Continuous Improvement Process
The continuous improvement process is an essential business strategy for operations teams. Without a continuous improvement process in place, businesses risk putting themselves in a state of decline; ...
Why You Should be Modernising and Simplifying Your HR Processes
Human resources teams should be spending their time on tasks that are focussed on – you guessed it – the human element of work. That means long-term HR strategies such as employee engagement and ...
4 Reasons Why Your Intranet Can Be the Best IT Service Desk Software
Help desk software is an essential tool for customer service teams to do their job effectively and meet their ultimate goal – to increase customer satisfaction.
How To Automate Purchase Orders and Save Time Using Your Intranet
If you thought the price of purchase orders was just the product or service that’s being bought, think again.
3 Excellent Examples of a Great Digital Workplace Experience
What makes a great digital workplace experience?
How to Boost Employee Recognition with an E-Learning Add-On
Employee recognition comes in many forms, ranging from positive feedback delivered by senior leaders to peer-to-peer recognition amongst teams. Regardless of what an employee recognition programme ...
LMS Triggers: A New Way to Manage Your Teams' Intranet
Before now, it’s unlikely that you ever thought an LMS (learning management system) had anything to do with how you manage your intranet platform. After all, they’re separate pieces of software that ...
How to Create Better Employee Onboarding with LMS Triggers
In this blog, we talk about our brand new intranet add-on called LMS Triggers , which will revolutionise your employee onboarding programme. 👉 Skip to our LMS Triggers video if you want to see it in ...