Digital Enablement in Finance: How US Institutions Can Optimize Operations and Customer Satisfaction

From macroeconomic shifts to geopolitical instabilities and regulatory changes, the latter half of the 2020s promises to pose some complex challenges for the banking industry.

According to Statista, digital banking users in the U.S. exceeded 52 million in 2023. And this is expected to increase to 80 million by 2028. That’s almost a quarter of the entire population.

When asked to name their top strategic focus of the next 12 months, 58% of credit unions answered ‘improving digital customer engagement’.

Between April 2023 and April 2024, 50% of all UK businesses experienced at least one cyber security breach or attack. For medium and large organisations, this number increased to 70% and 74% ...

A staggering 90% of organisations are worried about dwindling employee retention rates, according to recent LinkedIn research. To mitigate this issue, these companies are scaling up their learning ...

When it comes to digital transformation, simplification is key.

The financial services industry is in the midst of a metamorphosis. From widening skills gaps to the rapid expansion of AI technologies, organizations must adapt quicker than ever before—or risk ...

84% of business leaders say the number of communication channels they use at work have increased significantly within the last year. These channels include virtual and in-person meetings, emails, ...