Our knowledge base software comes complete with an in-built content management system, allowing your teams to create content-rich articles without the need for any technical or coding experience. Simply click to change the font and layout, add images, links, and files, and embed videos and Google Maps.
Whether you’re a small business or a global corporation, having a knowledgeable workforce is essential to your organisation’s bottom line. Our knowledge base system is a hub for centralising all of your company processes and information, giving your teams a single source of truth for obtaining accurate and up-to-date data.
Our knowledge base software allows your team to post questions directly to your departmental experts, so they can get quick insights from the most knowledgeable staff. Team members can collaborate on answers by adding feedback, and subscribe to question posts to get notified whenever there’s an update.
Create unlimited categories in our knowledge base software to keep your company knowledge organised and easy to find. Categorise knowledge base articles by team, department, or office location, and add tags to help staff find related content quickly.
Our in-built social collaboration tools enable your teams to engage with the content they love best. Staff can “like” articles and add comments, as well as add endorsements to promote high-quality content. Share articles to your coworkers in a couple of clicks, and subscribe to articles or knowledge base categories to get notified when new content is added.
Use our knowledge base software as a customer service portal, providing your teams with a centralised hub of knowledge that will aid them when responding to customer support tickets. Your teams can even create dedicated how-to articles, tutorials, and user manuals to share to your customers for extra guidance.
If you have teams who work across the globe, our language channels feature allows you to create knowledge base articles in multiple languages. Once an article is published, staff will automatically see the article in their own language, or they can simply toggle to the language they need.
