Centralise your IT department’s data to boost efficiency and keep information secure. Our intranet software gives IT teams a secure space for managing policies and operational documents, with built-in permissions to limit access rights. Our drag & drop CMS empowers your team to build personalised department sites, so that staff can quickly access the vital information they need.
Build a bespoke customer support helpdesk to process issues, customer complaints, and enquiries with our Business Process Management software. Built-in smart features such as SLA timers, automatic status changes, and notifications keep your processes ticking over with minimal input, saving you time from repetitive work.
IT teams often need to make important time-limited announcements about system availability, maintenance, and other events that can impact the service to your staff. Use our Announcements feature to distribute information to all staff in just a few clicks, and send push notifications directly to employees’ mobile intranet to alert them about urgent updates.
Just IT
Share how-to videos, user guides, and help articles about common IT issues using our collaborative Knowledge Base app. Our in-built Q&A functionality empowers staff to ask questions and quickly find answers written by your in-house technology experts.
IT departments can sometimes be seen as a faceless function accessed only in times of stress! Our social networking tool and collaboration features dispel that myth completely by providing quick access to questions, feedback, and shared experiences, creating a warmer and more “human” way of interacting with IT team members than traditional ticketing systems.
Whilst modern intranets like Claromentis don’t typically require IT skills to launch, your IT team will be instrumental during the early stages of your intranet installation if you decide to host in-house. IT will be your consultants in deciding factors such as intranet deployment, hosting, backup procedures, and internal security – so use them well!
